SERVICE

 

Cumberland Truck Equipment Co. is an Authorized Volvo Dealership / Service location.
 



CTE has over 5,000 proprietary Volvo parts in stock between the Carlisle and Ephrata dealerships.
 



Volvo Trucks North America has repeatedly recognized CTE
as a World Class Dealer. 

 

 

 

Volvo Trucks North America has recognized Cumberland Truck as a World Class Dealer for Outstanding:

∙Tools and Equipment
∙Personnel Skills and Training
∙State-of-the-Art Communication System
∙Customer Roadside Assistance

 

 

A New Standard of Service

 

Both Cumberland Truck Equipment Co. locations in Carlisle and Ephrata are now Volvo Certified Uptime Centers! This certification is awarded only to the dealers who show continuous commitment to ensuring customer needs are handled in a timely and efficient manner.

 
 

As your Volvo Certified Uptime Center, we’re dedicated to saving you time. We’ve made changes that increase uptime for your trucks, including a more efficient check-in and assessment, a designated Uptime Bay for quick repairs, and direct communication throughout the repair process. This means that your trucks spend less time in the shop and more time on the road. Which means a better bottom line for you.

 

Volvo Certified Uptime Center Flowchart

CHECK-IN
More information,
right from the start


When you arrive, our service advisor will perform a walk-around assessment and access your vehicle's data. Check-in and initial diagnostics should be completed within two hours, so you'll quickly know your truck's status. Based on diagnostics, your truck will be routed to the appropriate bay for repairs.

UPTIME BAY
Expedited service for
short repairs


Uptime Bays are designated specifically for shorter diagnostics and repairs. This means that these repairs are completed within hours, not days. Uptime Bays earn their name because they prevent short jobs from getting caught behind long jobs.

ADVANCED BAY
Dedicated service for
longer repairs


Trucks requiring advanced diagnostics or repairs are routed to an Advanced Bay. As soon as information is available, you'll be advised regarding anticipated repair time and costs.

General Service - All Makes

Air System Repairs
∙Air compressor diagnostics

∙Air compressor replacement
∙Air component replacement
∙Air dryer installs
∙Air valve TS

Brake Repairs
∙ABS system diagnostics/repairs

∙Air/hydraulic brake diagnostics
∙Brake system component T/S
∙Component replacement
∙Foundation brake repairs

Differential Repairs
∙Minor/major repairs

∙Minor/major overhauls
∙Reman replacement
Driveline Repairs
∙Carrier bearings

∙Driveline angles
∙Shaft rebuilds
∙U-joint replacement

Electrical System Repairs
∙Alternator replacement

∙Battery cables
∙Battery replacement
∙Electrical component programming
∙Electrical system
∙Harness T/S (cab/chassis)
∙Ignition system diagnostics
∙Light repairs/installation
∙Starting/charging T/S
HVAC Repairs
∙AC system T/S

∙Component replacement
∙Electrical/diagnostics
∙Evac/charging system

Steering Repairs
∙Axle replacements

∙King pin replacement
∙Power steering system T/S
∙P/S hose/pump replacement
∙Steering box replacement
∙Tie rod and drag link repairs
∙Toe adjustment

Suspension Repairs
∙Air spring repairs

∙Leveling valve repair/replace
∙Spring pins and bushings
∙Spring replacement

Trailer Repairs
∙Air brake system

∙Door repair
∙Electrical
∙Suspension

         Transmission Repairs
         ∙Electrical diagnostics

         ∙Minor/major overhauls
         ∙Reman replacement
         ∙Minor/major repairs

Special Service - All Makes

Cab / Body Repairs
∙Bumper replacement

∙Cab repairs/replacement
∙Glass replacements
∙Hood repairs/replacement
∙Interior component repair
∙Mirror installs
∙Mirror repairs/replacement

Truck Inspections
∙DOT Inspection

∙PA state inspection
Engine Repairs
∙DPF maintenance

∙Engine replacement
∙Engine sensor T/S
∙Exhaust system repairs
∙Fuel systems T/S
∙Head gaskets
∙Injector replacement
∙Lube systems T/S
∙Overhauls
∙Overhead adjustments
Frame Repairs
∙Crack repair

∙Crossmember replacement
∙Lengthening/shortening
∙Rail replacement

PM Services
∙Chassis-lube

∙Cooling system flush
∙Full-service pm
∙Mid-service pm
∙Trans/diff oil change
∙Wheel balance and alignment

 

Cumberland Truck Equipment Co. understands that equipment utilization, or up-time, is one of the most difficult issues facing the truck owner. A single day of downtime can cost more than $600 in lost revenue, and add to that the unexpected costs associated with not knowing when the tractor, trailer, load or driver will be back on the road.

 

  Maximizing Uptime  
 

CTE has 27 service bays with state of the art computer testing equipment in facilities located in Carlisle and Ephrata.

 
 

The Carlisle and Ephrata repair facilities can handle any type of repair, maintenance, fabrication or service on any make and model of medium or heavy-duty diesel trucks and trailers, class 1 through class 8. CTE can repair trailer roofs, side panels, and body damage to trucks and trailers. Service trucks are also available to handle breakdowns or on-site maintenance or repairs with Mobile Repair Units.

 
 

 

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Additional Info

About Cumberland Truck
Employment Opportunities
Contact Us

 
 

Service Locations

CARLISLE
25 Roadway Drive
Carlisle, PA 17015

Service Hours:
   Monday-Friday:  7:00am - 11:30pm
   Saturday:             7:30am - 4:00pm

Phone: 800.828.6878
24 Hour Emergency Service Available

Service Manager: Matt Kelley
 


 

Service Locations
 


EPHRATA
889 East Main Street
Ephrata, PA 17522

Service Hours:
   Monday-Friday:  6:00am - 6:00pm
   Saturday:             7:00am - 3:00pm

Phone: 800.732.0019
24 Hour Emergency Service Available

Service Manager: Dale Summers

 
 

CTE Service Statistics

 

CTE 10 Point Commitment


CTE is dedicated to fulfilling the 10 Point Service Commitment to the fullest extent of our capabilities.


∙Service available on a 24/7 basis

∙Updates during the repair process

∙Appointments scheduled promptly

∙Assistance in understanding
warranty coverage and resolving
warranty questions

∙Knowledgeable service advisors/managers at both dealerships

∙Problems resolved correctly
the first time

∙Problems diagnosed within two hours

∙Repairs finished when promised

∙Parts are available when
and where needed

∙Prompt notification of
completed repair

 
 

CTE Offers Wheel Alignment

CTE Offers Hunter Wheel Alignment

 
 

CTE Offers Tires

CTE Offers Tires